Shipping policy

Delivery area and shipping price

We deliver to the contiguous 48 United States and Washington, D.C. We do not deliver internationally, to Alaska or Hawaii, to U.S. territories, or to APO/FPO addresses.

Every product qualifies for free standard shipping, with no minimum purchase. Any applicable sales tax is shown at checkout before payment.

Expected delivery time

Expected total delivery is 3 to 5 business days after order confirmation, including order processing and carrier transit. We do not add an undisclosed processing period.

Confirmation day is day zero. The next business day is day one. Business days are Monday through Friday, excluding U.S. federal holidays. For weekend and holiday confirmations, counting starts on the next business day.

Dispatch and tracking

Orders ship from our registered company address: CLEARBROOK 26 TRADING LLC, 2715 County Line Road, Paducah, KY 42001, United States. The same address receives mailed returns after contact with support@clearwovenhome.com.

We email tracking when a parcel is dispatched. Separate parcels may have separate tracking links. Verify your complete address and any unit number before ordering. Email promptly about an error so we can check whether a correction is still possible.

Delayed or missing shipments

If we cannot ship on time, we promptly explain the delay, provide a revised shipment date when reasonably available, and offer you the choice to agree to wait or cancel unshipped items for a prompt full refund. We obtain required consent to delayed shipment. If we cannot fulfill the order or obtain required consent, we cancel and refund the unshipped goods.

Cancellation refunds are issued within 3 business days, or earlier if law requires. You do not have to return goods that were never shipped.

If a parcel is overdue, damaged, or appears lost, email your order number. We investigate with the carrier and arrange an appropriate remedy. A delivery scan alone does not automatically resolve a report that the parcel is missing.