Frequently Asked Questions
Who runs Clearwoven Home
CLEARBROOK 26 TRADING LLC operates the store and is the legal seller for purchases at clearwovenhome.com.
What can I shop for
Our collection covers laundry sorting bags, garment storage bags, and closet accessory organizers. Listings explain measurements, materials, included pieces, and intended use.
Do product photographs include the clothes
Clothing, hangers, toiletries, and other styling accessories are not included unless expressly stated in the listing. Read the included-item details before ordering.
Where do you ship and what does it cost
We ship free to the contiguous 48 U.S. states and Washington, D.C., without a minimum spend. We do not deliver internationally, to Alaska, Hawaii, territories, or APO/FPO addresses.
When should an order arrive
Expected total delivery is 3 to 5 business days after confirmation, including processing and transit. Weekends and U.S. federal holidays are not business days.
Can I return something that does not fit
Yes. Request a return or exchange within 14 calendar days after delivery. You may open and reasonably inspect it before deciding. We pay all return and exchange costs, with no restocking fee.
Where should I mail it
Email support@clearwovenhome.com first for prepaid arrangements. Returns go to our registered company and dispatch address: 2715 County Line Road, Paducah, KY 42001, United States.
When do you process a refund
We issue it within 3 business days after returned goods reach us, including inspection. Your payment provider may need longer to display it. We send confirmation when it is issued.
What about a damaged item or missing parcel
Email your order number and describe the problem. We investigate delivery reports with the carrier and arrange appropriate assistance for damaged, faulty, or incorrect merchandise.
Can I cancel or exchange
Email promptly before shipment to request cancellation. If dispatch can be stopped, we confirm and issue any refund within 3 business days. After shipment, the return process remains available. Exchange requests must be made within 14 calendar days after delivery and depend on replacement availability.
How do I reach you
Email support@clearwovenhome.com or call +1 434-310-8420. Hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. Central Time, excluding U.S. federal holidays. After-hours messages are handled the next business day.