Privacy policy

Responsible business

CLEARBROOK 26 TRADING LLC operates Clearwoven Home and is responsible for its own handling of personal information for clearwovenhome.com, orders, and customer support. Contact support@clearwovenhome.com, +1 434-310-8420, or 2715 County Line Road, Paducah, KY 42001, United States.

Information received

Orders and messages provide details such as your name, email, telephone number, billing and delivery addresses, items purchased, payment status, and correspondence. Photographs you send to explain a product issue are used for that inquiry.

We use information to complete purchases, deliver parcels, answer questions, manage returns and refunds, prevent abuse, and maintain required records. Payment providers process payment credentials. We use transaction references, status, and limited payment details for accounting, fraud review, and refunds. Do not email full card numbers, passwords, or private identity documents.

Technical information

The store and its providers can receive IP address, browser and device details, security logs, cookie identifiers, and interactions with pages. Essential uses support cart functions, checkout, security, and service reliability. Optional measurement and advertising uses depend on services enabled and applicable choices.

Providers and disclosure

Information needed to host and operate the store, process payments, deliver parcels, answer inquiries, and maintain records is provided to the services performing those functions. Shopify supplies the commerce platform and explains its own practices at https://www.shopify.com/legal/privacy. Carriers receive delivery information; payment services receive what they need to process payments and refunds.

We may disclose information to comply with legal obligations or valid legal process, prevent fraud, protect rights, or carry out a lawful business transfer with appropriate safeguards. Providers may process information in the United States and elsewhere, subject to applicable requirements.

Marketing and online choices

Where promotional email is sent, use its unsubscribe link or ask us to stop. Necessary order and service messages may continue.

If optional analytics or advertising services are enabled, they can receive identifiers and interaction data. Certain disclosures may qualify as sale, sharing, or targeted advertising under state law, even without payment. Where applicable, use available store privacy controls or contact us to opt out. We honor legally required preference signals, including Global Privacy Control, for covered processing.

Privacy requests and appeals

Depending on applicable law, you may request access, correction, deletion, a copy of information, an opt-out of certain processing, or an appeal of a decision. Email with the subject Privacy Request or telephone us and describe what you need. Authorized agents can act where permitted with appropriate authority.

We verify requests proportionately and respond within the applicable statutory period. We explain permitted extensions, refusals, and appeal routes. Email Privacy Appeal to ask for review of a denial. We provide further complaint information where required and do not discriminate against you for exercising applicable rights.

Retention and safeguards

We retain information as reasonably needed for the stated purposes, order support, fraud prevention, tax and accounting requirements, and legal obligations. Certain records may need to remain after a deletion request; relevant exceptions are explained where required.

We use safeguards appropriate to the information and service, but absolute security cannot be promised. Tell us promptly about suspected misuse without sending sensitive credentials.

Children and updates

The storefront is intended for general adult shopping, not children under 13. Contact us if you believe a child provided information so we can review and take required action.

We post material changes here and provide any additional notice or choice required by law. Contact us with questions about the practices affecting your information.